Essential Help Desk (EHD) provides Call Tracking, Escalation & SLA processing
Save an hour of your time every day
Is your help desk only half of what you need?
Many helpdesk solutions suffer from a significant functional deficiency. They are simple and 'reactive' call tracking solutions that lack any facilities to support 'proactive' work scheduling, eg for routine maintenance etc. Even pure support work with any other 'proactive' and scheduled commitments.
Essential Help Desk (EHD) is different. EHD provides all the Call Tracking, Escalation & SLA processing that you would expect from a fully featured help desk to take care of the 'reactive' stuff but also provides comprehensive facilities for 'proactively' scheduling and prioritising those other things that simply must get done as well.
So why make do with half a solution.
This is an affordable and practical solution, and easy to use because it is Lotus Notes based and integrates into your existing Lotus infastructure
.If you need a help desk click here to request a demo
A Brief Overview of Essential Help Desk
Time Technology have partnered with Essential Business Software who produce specialist solutions aimed at Domino customers. The flagship solution of EBS, and the primary reason for the partnership, is their impressive Helpdesk system EHD.
Essential Help Desk (EHD) for Internal IT is an economic and flexible Lotus Notes/Domino software application with an integrated web portal designed for organisations interested in implementing a collaborative help desk solution. There is no other business application that is a better fit for Lotus Notes/Domino than one designed for help desk use.
Essential Help Desk features:
- Incident management
- Asset management
- Customer profiles
- Manual call logging as well as by email or via the web
- 3 separate SLA measurements (including monitoring of 3rd party SLA)
- Flexible categories from one level to five
- Customised call scripts possible for each category
- Knowledge management integration
- Report templates
- Migration and coexistence tools for Exchange public folders and Sharepoint repositories
- Connector for Microsoft Outlook
- Integration with IBM Filenet P8 and IBM DB2 Content Manager
The benefits include reduced end-user support cost, increased end-user satisfaction, proactive problem identification and detailed analysis of resources utilisation.
Essential Help Desk is ideal for organisations serious about providing effective customer-focused support.
For more information or an onsite demonstration
Call us on 01483 863000
E-mail us on sales@time-technology.co.uk
